Privacy

Scope and Entity

This Privacy Policy describes how Meds2Australia ("we", "us", "our") collects, uses, discloses and safeguards personal information in connection with our website and services made available to individuals in Australia. Meds2Australia is owned and operated by Arlyn Ackerman, Bahnhofstraße 7, 5201 Seekirchen am Wallersee, Austria.

We are committed to managing personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services, you consent to the handling of your personal information as described in this policy and any collection notices provided at the point of collection.

Effective date: 25 September 2025

Definitions

Personal information has the meaning given in the Privacy Act 1988 (Cth) and includes information or an opinion about an identified individual, or an individual who is reasonably identifiable. Sensitive information includes health information, which we only collect with your consent or as otherwise permitted by law.

Personal Information We Collect

Information you provide directly

Identification and contact details: name, email address, and any other details you provide in enquiries or feedback forms.
Content of communications: enquiries, reviews, feedback, and correspondence with our support team.
Health-related information (sensitive information): symptoms, conditions, medicines of interest, side effects, and preferences that you choose to submit when using our comparison tools or contacting us. We only collect this with your consent.

Information we collect automatically

Device and usage information: IP address, device identifiers, browser type, operating system, pages viewed, referring/exit pages, and timestamps.
Interaction data: clicks on comparison results, searches performed, and preference selections.
Cookies and similar technologies: as described in the Cookies, Tracking and Analytics section.

Information we do not intentionally collect

Payment card information: we do not process payments on our website and do not collect credit or debit card numbers.
Prescription data from pharmacies: we are not a pharmacy and do not receive your prescription details from third-party pharmacies unless you send such information to us directly.

How We Collect Personal Information

Directly from you when you enter information into forms, subscribe to communications, request resources, or contact us.
Automatically via cookies, pixels, and similar technologies when you use our website.
From service providers that support our operations (for example, analytics or hosting providers) to the extent permitted by law.

Purposes of Collection, Use and Disclosure

We collect, use, and disclose personal information for the following purposes:

To provide, maintain, and improve our website, tools, and content, including medicine comparisons and disease guides.
To respond to enquiries, provide customer support, and manage our relationship with you.
To provide personalised content and features based on your selections and usage.
To conduct analytics, research, and reporting (typically using aggregated or de-identified data where possible).
To ensure website security, detect and prevent fraud or misuse, and diagnose technical issues.
To send service notices and, where permitted, direct marketing communications (see Direct Marketing below).
To comply with legal obligations and lawful requests from regulators and law enforcement.

We do not sell your personal information.

Sensitive Health Information

Any health information you provide is collected with your consent for the purpose of delivering the requested information, tools, or support. We will not use or disclose your sensitive information for direct marketing without your express consent. You may withdraw your consent at any time by contacting us.

Direct Marketing

We may send you direct marketing communications (such as newsletters or updates about our services) if you have provided your consent or if otherwise permitted by the APPs. You can opt out at any time by using the unsubscribe mechanism in the message or by contacting us at [email protected].

Cookies, Tracking Technologies and Analytics

We use cookies, pixels, and similar technologies to operate our website, remember your preferences, measure performance, and understand how users interact with our content.

Types of cookies

Strictly necessary: required for core functionality and security.
Functional: remember settings and preferences.
Analytics: help us understand usage and improve our services; we generally rely on aggregated or de-identified reporting.
Marketing: measure the effectiveness of outreach and, where applicable, tailor content. We do not serve prescription drug advertising.

Your controls

You can manage cookie preferences through your browser settings and the consent controls presented on our site (where available).
If you disable certain cookies, some features may not function as intended.

We do not currently respond to browser Do Not Track signals.

Disclosures to Third Parties

We may disclose personal information to the following categories of recipients for the purposes described above:

Service providers and contractors who assist with hosting, data storage, analytics, email delivery, security, support, and site functionality.
Professional advisers (legal, accounting, insurance) under confidentiality obligations.
Regulators, courts, or law enforcement agencies where required or authorised by law.
Entities involved in a business reorganisation or transfer (subject to appropriate confidentiality and privacy safeguards).

Where we link to third-party pharmacies or health services, those parties are independent controllers of personal information that you provide to them. Their privacy practices are governed by their own privacy policies. We encourage you to review those policies before submitting information.

Cross-Border Disclosure of Personal Information

Your personal information may be disclosed to, or stored with, recipients located outside Australia, including in Austria (where the owner is located) and in other jurisdictions where our service providers host or process data. When we disclose personal information to overseas recipients, we take reasonable steps to ensure the recipient does not breach the APPs in relation to the information or is subject to comparable privacy protections. Where appropriate, we use contractual measures and due diligence to protect your information. Subject to APP 8, we remain accountable for your personal information that we disclose overseas.

Data Hosting, Security and Retention

We implement administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, unauthorised access, modification, or disclosure. Measures may include access controls, encryption in transit, secure configurations, network security, monitoring, and staff training appropriate to the sensitivity of the information.

We retain personal information only for as long as reasonably necessary for the purposes set out in this policy or as required by law. Typical retention periods may include:

Enquiry and support records: up to 24 months after resolution, unless a longer period is required for legal or operational reasons.
Marketing contact details: until you unsubscribe or request deletion.
Analytics and event logs: generally retained in aggregated or de-identified form; limited raw logs may be kept for up to 14 months for security and troubleshooting.

When information is no longer required, we take reasonable steps to destroy or de-identify it.

Access to and Correction of Personal Information

You may request access to the personal information we hold about you and request that we correct any inaccurate, out-of-date, incomplete, irrelevant, or misleading information. We will respond to access or correction requests within a reasonable period (typically within 30 days). We may need to verify your identity and, where permitted by law, may charge a reasonable fee to cover administrative costs of providing access.

To make a request, contact us at [email protected].

Your Choices and Consent Management

Consent: by providing sensitive health information, you consent to our handling of that information for the stated purposes. You may withdraw consent at any time.
Cookies: manage your cookie preferences via your browser or our site controls (where available).
Direct marketing: opt out via the unsubscribe link in communications or by contacting us.
Deletion: you may request deletion of personal information we hold, subject to our legal obligations to retain certain records.

Children and Young People

Our services are intended for use by adults. If you are under 15 years of age, you should not provide personal information (including health information) without the consent of a parent or guardian. If we learn that we have collected personal information from a child under 15 without appropriate consent, we will take reasonable steps to delete it.

Links to Third-Party Sites and Pharmacies

Our website may contain links to third-party websites, pharmacies, or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy policies before providing personal information.

Complaints Handling

If you have a question or concern about how we have handled your personal information, please contact us using the details below. We will acknowledge your complaint within 7 days and aim to investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, or legal requirements. We will post the updated version on our website and revise the effective date above. For material changes, we may also provide a prominent notice on the site or notify you by email if we hold your contact details.

Contact Us

Owner and operator: Arlyn Ackerman

Postal address: Bahnhofstraße 7, 5201 Seekirchen am Wallersee, Austria

Email: [email protected]

To exercise your privacy rights, make a complaint, or ask questions about this policy, please contact us using the details above.